I want to return my purchase! What do I do?
If you are not 100% satisfied with your purchase from us, you can return your item(s) for a full refund within 5 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.) Some items ship with an attached security tag. Merchandise returned without the original security tag attached, or a damaged tag may not qualify for a refund.
Ensure the merchandise is in its original packaging (e.g., shoebox), and place it in a shipping box. Attach the label to the sealed box. Be sure to cover any old labels with the new one, or just peel them off. A black marker can also be used to cover any existing bar codes.
For most returns, it takes about 5-10 Business Days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.
Do you do back orders?
No. We do not do backorders. However, if an item is out of stock, our Customer Loyalty Team will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.
Do you match prices if an item goes on sale after my purchase?
If the price on our website drops within ten days of purchasing the item, we will be happy to refund you the price difference. Simply contact our Customer Loyalty Team by chat, phone, or email, and they'll be happy to assist you.
Do you offer Live Chat support?
Yes, we do! To contact one of our live chat specialists, look for the Live contact us button.
How can I write a review on a product?
You can write a product review with just four easy steps:
First, on any product page, scroll down, and you will see a button titled 'Write a review.
How do I unsubscribe from any of your mailing lists?
There are two quick and easy ways to unsubscribe from our mailing list.
Call us, and one of our customer service representatives will take care of your request over the phone.
Please email us, and one of our customer service representatives will unsubscribe from your email address.
I tried to check out, and the item in my shopping cart disappeared; what happened?
We are sorry that you were not able to complete your order. The selection is live and reflects what is in stock at that moment. However, placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.
Is the item I want going to go on sale soon?
Unfortunately, We do not know if an item will go on sale or be marked down until it happens.
Different colors within the same style can have different prices. For instance, if a blue bag sells better than a yellow one, one might discount the yellow bag to boost sales.
The item I want is out of stock. What do I do now?
We are very sorry that the item that you need is out of stock. Visit Us daily to know about the latest updates of our collections.
We accept international credit; Please note that the credit card must be issued and contain a Visa, Mastercard, Discover, or American Express logo.
On the checkout page, there will be a billing and shipping section. Please do the following:
For the billing information
Enter your street address on Address Line 1.
Enter your City, County, or Province, and Postal Code.
Enter your Country for the city.
Enter the state.
Enter the zip code.
For the shipping information
Please enter the correct information in the appropriate field.
Do you charge sales tax on any item?
Any applicable tax will be calculated on your merchandise total and displayed on your final order confirmation.
What forms of payment do you accept?
We currently accept Paypal, Visa, MasterCard, Discover, and American Express for all orders.
What can cause my order to be delayed?
1. If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.
2. We all love sending gifts to others and ourselves as much as we love receiving them. However, if you are shipping to an address other than your billing address, your order may be delayed.
What are cookies? Do I need to enable cookies on my browser?
A cookie is a small amount of data sent to your browser from a website and stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each website can send its cookie to your browser. To protect your privacy, cookies do not store personal information but instead use unique anonymous identifiers. Each website can only access the cookie they have sent to your hard drive, not the cookies sent by other websites.
You need to enable cookies on your browser to enjoy all the shopping features.
Are there any benefits to having an account with you?
You will have access to the following information:
Your Account Information
Your Order History
Process a Return
Your Wish List
Your Email Subscriptions
Your Coupons and Gift Certificates
Frequently Asked Questions: Order Status
What are your shipping and return policies?
Unlike many other websites with special rules and lots of fine print, We offer special shipping offers on orders placed on the website. We also offer free shipping on various events or holiday deals. Please visit us daily, so you don't miss any offers or special deals.